Terms and conditions for On Demand Bundle
Unlimited Classes
Can Be Used For:
Special Events and Holiday Classes
Play Groups
Family Field Trips
Mom's Night Out
PAYMENTS FOR CLASSES
We accept payment by debit cards, Visa, Discover, AMEX, or MasterCard credit cards. All monthly memberships must have a credit card on file. Payments must be received in full prior to beginning any class. Billing periods will reflect a 30 day cycle beginning on the 1st day of purchased services. Monthly payments for debit/credit cards will be charged automatically every 30 days for all memberships. If a Member should change debit/credit card companies, have an updated expiration date, or a new billing address, these changes must be submitted via client Pike13 accounts. Funds that are denied for any reason will be subject to a $15 re-processing fee. Please see below for our
HOLD POLICY
Members may place their membership on hold for reasons such as; pregnancy leave, long extended vacations, injuries, etc. All holds can be for a period of no less than 30 days and no longer than 4 months each year, not to exceed two different hold periods per calendar year. All Clients wishing to activate holds must submit a Membership Hold Request Form accessible here: https://69kuv49h.paperform.co Once the end of the hold period has been reached, the Member’s original Membership contract will resume. Members must notify Samantha Welch directly at Santaclarita@fit4mom.com and complete the Hold Request Form 15 days prior to the desired hold start date. Any requests received after a Member’s billing date will be prorated accordingly- holds do not need to coincide with billing dates. There is a one time $20 charge to place a membership on hold. If a Member wishes to cancel during a hold period, the Member will still be responsible for full payment of their existing contractual agreement- hold periods DO NOT count towards the Member's monthly contractual obligation.
Month-to Month Memberships may be cancelled so long as the Member provides at least 30 days notice prior to their next scheduled billing date. No refunds will be given for dues once it has been paid. This membership is not transferable to another person or anywhere outside the FIT4MOM Santa Clarita franchise. Instructors are not authorized to cancel memberships.
CUSTOMER SERVICE
For all matters pertaining to your membership, please contact Samantha Welch directly during regular business hours Monday- Friday 9am-5pm at Santaclarita@fit4mom.com or 661-262-9383. Our goal is for you and your children to have an amazing fitness experience with us. We realize you have choices for your fitness needs and FIT4MOM Santa Clarita appreciates your business. If you have any questions or concerns, please contact us immediately. As we strive to bring you the best program possible, we value your feedback!